Frequently Asked Questions

How long does shipping take?

Shipping times vary based on location and availability. Estimated delivery timelines are shown at checkout.

When available, expedited options will appear at checkout.

 If your order has not yet entered processing, we’ll do our best to assist. Please contact us as soon as possible.

Due to the sensitive nature of Companion™ items, all sales are final once processing begins. If your item arrives damaged, please contact us within 7 days of delivery.

Please reach out within 7 days of delivery, and we’ll make it right.

Yes. We offer international shipping to many countries. Delivery times, shipping costs, and availability may vary by location. International orders may be subject to customs fees or import taxes, which are the responsibility of the recipient.

What is The Companion™?
The Companion™ is a comfort-focused keepsake designed to offer quiet presence and reassurance during difficult moments.

Anyone experiencing loss, grief, emotional overwhelm, or who simply needs a gentle reminder that they are not alone.

No. The Companion™ is not a replacement for medical care, counseling, or professional support.

Yes. Available color options are shown on the product page.

When available, you may choose to include either a generic comfort message or a personalized card.

The candle is designed for visual comfort only and is not intended for open flame use.

What is the Companion™ Support Circle?
An optional monthly contribution that helps support the creation and distribution of Companion™ items for individuals and families in need.

No. Participation is entirely optional.

Yes. You may cancel at any time.

Contributions help fund comfort items, outreach efforts, and quiet support initiatives.

What services do you provide?

We offer professional biohazard remediation and trauma scene remediation  services.

Yes. We are available 24 hours a day, 7 days a week, including holidays.

Yes. All estimates are provided at no cost.

Absolutely. Discretion and respect are core to everything we do.

Yes. All work is performed in accordance with applicable OSHA and EPA standards.

Do you serve my area?

Yes. Our professional biohazard remediation services are available throughout the state of Georgia. In addition, our Companion™ comfort products and online services are available to individuals and families nationwide and internationally.

Response times vary, but we prioritize rapid response whenever possible.

You can call, email, or message us directly through the website.

That’s okay. Reach out, and we’ll help guide you through the next steps no pressure.