Privacy Policy

Silent Harbor BioRecovery, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information related to:

Our website
Online purchases
Service inquiries and emergency response work
On-site biohazard remediation services

Information We Collect

We may collect personal information in the following ways:

1. Website & Online Store

When you visit our website or place an order, we may collect:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by third-party providers)
Optional personalization details (such as message card text)

2. Service Requests & On-Site Work

When you contact us for biohazard cleanup or remediation services, we may collect:

Name and contact information
Service address
Job-related details necessary to assess and perform the work
Insurance information (when applicable)
Communication records related to scheduling, estimates, or service coordination

We collect only what is necessary to provide our services safely, professionally, and lawfully.

How We Use Your Information

Your information may be used to:

Respond to service inquiries or emergency calls
Schedule, perform, and document remediation services
Process payments and insurance-related coordination
Fulfill online orders and ship products
Provide customer support
Maintain business records and comply with legal requirements
Improve our website, services, and customer experience

We do not sell, rent, or trade your personal information.

Sensitive Situations & Confidentiality

We understand that many of our services involve highly sensitive and emotional circumstances.

Information related to service locations, incidents, or conditions is handled confidentially
Job-related details are shared only with essential personnel or partners involved in completing the work
We do not publicly disclose service details or client identities

Discretion and respect are core to our operations.

Personalized Messages & Optional Content

If you choose to include a personalized message with an online order:

Messages are used only to fulfill your request
Content is not reused, sold, or shared
Messages are not retained beyond order fulfillment unless required for record-keeping

If no message is provided, a standard message will be included.

Payment & Security

All online payments are processed through secure, third-party payment processors
We do not store full credit card numbers or sensitive payment data
Insurance billing information is handled in accordance with applicable regulations

Sharing of Information

We may share limited information only when necessary, including with:

Shipping carriers
Payment processors
Insurance companies (when authorized)
Manufacturing or fulfillment partners
Regulatory or legal authorities, when required by law

All partners are expected to protect your information appropriately.

Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Enable core functionality
Improve performance and user experience
Understand site traffic and usage trends

You may disable cookies in your browser settings if you prefer.

Data Retention

We retain personal information only as long as necessary to:

Fulfill services or orders
Meet legal, regulatory, or insurance requirements
Maintain accurate business records

Your Rights & Choices

You may:

Request access to your personal information
Request correction or deletion of information (when legally permitted)
Opt out of non-essential communications

To make a request, contact us using the information below.

Children’s Privacy

Our website, products, and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Silent Harbor BioRecovery, LLC

📧 [silentharborbiorecovery@contractor.net]

📍 [stockbridge GA]

Welcome to Silent Harbor BioRecovery, LLC (“Company,” “we,” “our,” or “us”). By accessing our website, purchasing products, or engaging our services, you agree to be bound by the following Terms of Service.

If you do not agree, please do not use our website or services.

1. Scope of Services

Silent Harbor BioRecovery, LLC provides professional cleaning, sanitation, and remediation services related to biohazardous conditions, including but not limited to bloodborne pathogens, unattended death cleanup (post-removal), and related sanitation services.

We do not provide:

Medical care, diagnosis, or treatment
Mental health, counseling, or therapeutic services
Law enforcement or investigative services
Structural engineering or construction services

All services are limited to cleaning, sanitation, deodorization, and removal of affected materials in accordance with industry standards.

2. Use of Third-Party Providers

Certain aspects of our operations may involve licensed third-party providers, including but not limited to:

Regulated medical waste transport and disposal
Payment processing
Manufacturing and fulfillment
Shipping and delivery services

We are not responsible for delays, failures, or acts outside our reasonable control performed by third parties.

3. Product Information – Quiet Harbor Companion™

The Quiet Harbor Companion™ is a comfort keepsake product designed to provide emotional reassurance during difficult moments.

Important Disclaimers:

This product is not a medical device, therapeutic tool, or toy
It does not replace professional medical, psychological, or grief support
Any LED or electronic component is for comfort purposes only

Recommended for ages 3 and up with adult supervision.

4. Personalized Messages

Customers may optionally include a personalized message with their order.

Messages are used only for order fulfillment
Messages are not reviewed, stored, or reused beyond fulfillment
If no message is provided, a standard message will be included

We reserve the right to refuse messages containing unlawful, abusive, or inappropriate content.

5. Estimates, Pricing & Payment

Services

Pricing varies by scope, conditions, and location
Quotes may be provided based on information, images, or on-site assessment
Final pricing may change if conditions differ from initial information

Products

All prices are listed in U.S. dollars
Payment is due at checkout
We reserve the right to correct pricing errors

6. No Guarantee of Outcomes

Due to the nature of biohazard conditions and emotional circumstances:

No specific outcome, result, or emotional response is guaranteed
Services are performed according to accepted industry standards
Products are provided “as is” for comfort purposes

7. Limitation of Liability

To the maximum extent permitted by law:

Silent Harbor BioRecovery, LLC shall not be liable for indirect, incidental, consequential, or special damages.

Our total liability shall not exceed the amount paid for the specific service or product giving rise to the claim.

8. Cancellations & Refunds

Service cancellations may be subject to fees depending on timing and preparation
Product return and refund policies are outlined separately on our website
Custom or personalized products may not be refundable

9. Safety & Site Access

For on-site services:

Customers must ensure safe access to the property
We reserve the right to suspend work if conditions are unsafe
Proper signage and safety protocols may be used during services

10. Intellectual Property

All website content, images, logos, product designs, and text are the property of Silent Harbor BioRecovery, LLC and may not be copied or used without permission.

11. Privacy

Your use of our services and website is also governed by our Privacy Policy, which explains how we collect and protect your information.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Georgia.

Any disputes shall be resolved exclusively in courts located within the State of Georgia.

13. Changes to These Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions about these Terms, please contact us:

Silent Harbor BioRecovery, LLC

silentharborbirorecovery@contractor.net

Stockbridge, Georgia

Compassion. Professionalism. Discretion

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