Privacy Policy

Silent Harbor BioRecovery, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information related to:

• Our website
• Online purchases
• Service inquiries and emergency response work
• On-site biohazard remediation services

Information We Collect

We may collect personal information in the following ways:

1. Website & Online Store

When you visit our website or place an order, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party providers)
• Optional personalization details (such as message card text)

2. Service Requests & On-Site Work

When you contact us for biohazard cleanup or remediation services, we may collect:

• Name and contact information
• Service address
• Job-related details necessary to assess and perform the work
• Insurance information (when applicable)
• Communication records related to scheduling, estimates, or service coordination

We collect only what is necessary to provide our services safely, professionally, and lawfully.

How We Use Your Information

Your information may be used to:

• Respond to service inquiries or emergency calls
• Schedule, perform, and document remediation services
• Process payments and insurance-related coordination
• Fulfill online orders and ship products
• Provide customer support
• Maintain business records and comply with legal requirements
• Improve our website, services, and customer experience

We do not sell, rent, or trade your personal information.

Sensitive Situations & Confidentiality

We understand that many of our services involve highly sensitive and emotional circumstances.

• Information related to service locations, incidents, or conditions is handled confidentially
• Job-related details are shared only with essential personnel or partners involved in completing the work
• We do not publicly disclose service details or client identities

Discretion and respect are core to our operations.

Personalized Messages & Optional Content

If you choose to include a personalized message with an online order:

• Messages are used only to fulfill your request
• Content is not reused, sold, or shared
• Messages are not retained beyond order fulfillment unless required for record-keeping

If no message is provided, a standard message will be included.

Payment & Security

• All online payments are processed through secure, third-party payment processors
• We do not store full credit card numbers or sensitive payment data
• Insurance billing information is handled in accordance with applicable regulations

Sharing of Information

We may share limited information only when necessary, including with:

• Shipping carriers
• Payment processors
• Insurance companies (when authorized)
• Manufacturing or fulfillment partners
• Regulatory or legal authorities, when required by law

All partners are expected to protect your information appropriately.

Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Enable core functionality
• Improve performance and user experience
• Understand site traffic and usage trends

You may disable cookies in your browser settings if you prefer.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill services or orders
• Meet legal, regulatory, or insurance requirements
• Maintain accurate business records

Your Rights & Choices

You may:

• Request access to your personal information
• Request correction or deletion of information (when legally permitted)
• Opt out of non-essential communications

To make a request, contact us using the information below.

Children’s Privacy

Our website, products, and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Silent Harbor BioRecovery, LLC

📧 [silentharborbiorecovery@contractor.net]

📍 [stockbridge GA]