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Welcome to Silent Harbor BioRecovery, LLC (“Company,” “we,” “our,” or “us”). By accessing our website, purchasing products, or engaging our services, you agree to be bound by the following Terms of Service.

If you do not agree, please do not use our website or services.

1. Scope of Services

Silent Harbor BioRecovery, LLC provides professional cleaning, sanitation, and remediation services related to biohazardous conditions, including but not limited to bloodborne pathogens, unattended death cleanup (post-removal), and related sanitation services.

We do not provide:

Medical care, diagnosis, or treatment
Mental health, counseling, or therapeutic services
Law enforcement or investigative services
Structural engineering or construction services

All services are limited to cleaning, sanitation, deodorization, and removal of affected materials in accordance with industry standards.

2. Use of Third-Party Providers

Certain aspects of our operations may involve licensed third-party providers, including but not limited to:

Regulated medical waste transport and disposal
Payment processing
Manufacturing and fulfillment
Shipping and delivery services

We are not responsible for delays, failures, or acts outside our reasonable control performed by third parties.

3. Product Information – Quiet Harbor Companion™

The Quiet Harbor Companion™ is a comfort keepsake product designed to provide emotional reassurance during difficult moments.

Important Disclaimers:

This product is not a medical device, therapeutic tool, or toy
It does not replace professional medical, psychological, or grief support
Any LED or electronic component is for comfort purposes only

Recommended for ages 3 and up with adult supervision.

4. Personalized Messages

Customers may optionally include a personalized message with their order.

Messages are used only for order fulfillment
Messages are not reviewed, stored, or reused beyond fulfillment
If no message is provided, a standard message will be included

We reserve the right to refuse messages containing unlawful, abusive, or inappropriate content.

5. Estimates, Pricing & Payment

Services

Pricing varies by scope, conditions, and location
Quotes may be provided based on information, images, or on-site assessment
Final pricing may change if conditions differ from initial information

Products

All prices are listed in U.S. dollars
Payment is due at checkout
We reserve the right to correct pricing errors

6. No Guarantee of Outcomes

Due to the nature of biohazard conditions and emotional circumstances:

No specific outcome, result, or emotional response is guaranteed
Services are performed according to accepted industry standards
Products are provided “as is” for comfort purposes

7. Limitation of Liability

To the maximum extent permitted by law:

Silent Harbor BioRecovery, LLC shall not be liable for indirect, incidental, consequential, or special damages.

Our total liability shall not exceed the amount paid for the specific service or product giving rise to the claim.

8. Cancellations & Refunds

Service cancellations may be subject to fees depending on timing and preparation
Product return and refund policies are outlined separately on our website
Custom or personalized products may not be refundable

9. Safety & Site Access

For on-site services:

Customers must ensure safe access to the property
We reserve the right to suspend work if conditions are unsafe
Proper signage and safety protocols may be used during services

10. Intellectual Property

All website content, images, logos, product designs, and text are the property of Silent Harbor BioRecovery, LLC and may not be copied or used without permission.

11. Privacy

Your use of our services and website is also governed by our Privacy Policy, which explains how we collect and protect your information.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Georgia.

Any disputes shall be resolved exclusively in courts located within the State of Georgia.

13. Changes to These Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions about these Terms, please contact us:

Silent Harbor BioRecovery, LLC

silentharborbirorecovery@contractor.net

Stockbridge, Georgia

Compassion. Professionalism. Discretion

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